Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us via email at support@svpfragrances.com

 We’re always here to help!

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1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order  on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we offer a satisfaction guaranteed policy, so you can try our products risk-free.

2. Product Questions

Are SVP Fragrances designer inspired fragrances original designer fragrances?

Our fragrances are carefully crafted blends inspired by well-known designer scents. We focus on maintaining exceptional quality while offering a more accessible alternative to expensive luxury perfumes. We are not affiliated with or endorsed by the brands referenced.

What makes SVP Fragrances different from traditional perfumes?

SVP Fragrances are crafted without alcohol, propylene glycol, or harmful additives — just pure, skin-friendly organic ingredients. Each scent is bottled in premium Miron violetglass to protect freshness and extend longevity. Plus, every batch is blockchain-verified for authenticity and purity.

What ingredients are used in SVP Fragrance Oils, and are they safe for skin?

At SVP Fragrances, we prioritize purity and transparency. The base oils used in our fragrance oils are third-party verified organic and carefully selected to be gentle and skin-friendly. Our formulations are alcohol-free and designed for direct skin application using a roll-on format.

As with any personal care product, if you are pregnant or have specific sensitivities, we recommend consulting your healthcare provider before use.

How do I verify the purity of my fragrance?

Each SVP bottle includes a unique batch code. Simply scan the QR code on the label of your bottle, or enter the code found on the bottle on our verification page at TraceMyBatch.com to view the blockchain record confirming ingredient purity, production details, and authenticity. It’s transparency you can trust.

How long does the fragrance last on the skin?

Because our formulas are oil-based and free of alcohol, SVP scents stay closer to the skin and last longer throughout the day. Many customers report enjoying their fragrance for 10-12 hours with just a few swipes, with some reporting even longer!

Are SVP bottles travel-friendly?

Absolutely. Our Miron violetglass roller bottles are compact, durable, and designed to go anywhere — pockets, purses, gym bags, you name it. No bulk, no fragility, no spills — just effortless luxury on the go.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also accept Bitcoin payments on an individual basis. Contact us at support@svpfragrances.com to pay using Bitcoin.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing us at support@svpfragrances.com 

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@svpfragrances.com